F.A.Q

Frequently Asked Questions (FAQ)
1. What products do you primarily sell?

We specialize in high-quality, comfortable, durable sheets that complement any home style.

2. What are your shipping costs?

UK orders: Free shipping.

International orders: Flat-rate shipping of £10.

3. How long does it take for your order to ship?

All orders are typically processed and shipped within 1–2 business days. You will receive a confirmation email after placing your order.

4. How long does shipping take?

UK: Estimated delivery time is 3–5 business days.

International: Estimated delivery time is 7–14 business days (may vary depending on destination and customs).

5. Can I return or refund my purchase?

Yes. If you are not satisfied with your purchase, please contact us within 14 days. Items must be unused, unwashed, and in their original packaging. Please see our Return and Refund Policy for details.

6. How can I contact customer service?

You can contact us via the following methods:

Email: info@bristyltd.shop

Phone: +44 2081455029
Our customer service hours are 9:00 AM – 6:00 PM (UK time), Monday to Friday.

7. How should I wash my sheets?

We recommend using a mild detergent and washing at 30–40°C/62°F. Avoid using bleach. Wash dark and light colors separately, and air dry them. For detailed care instructions, please see the sheet wash guide.

8. Do you offer a warranty or quality guarantee?

Yes, we stand behind the quality of our sheets. If you discover any damage or quality issues, please contact us immediately and we will assist you.

✨ If you have any further questions, please feel free to contact us. We are happy to assist you!